Refund and Returns Policy

We want you to have a clear understanding of our refund and cancellation terms before purchasing Courses.

Because Course is a digital educational product that provides online course access, the following policy applies.

1. Refund Window

You may request a refund within 7 calendar days from the date of purchase, provided that you have not accessed or substantially consumed the course content.

A refund request must be submitted through our support contact.

2. Eligibility for Refund

A refund may be considered where:

You purchased the course by mistake and have not accessed the course content
You were charged more than once for the same purchase
Payment was successfully deducted but the course was not made available due to a technical issue that we could not reasonably resolve
The course was materially different from what was described at the time of purchase
Another circumstance exists where a refund is required under applicable law

3. Digital Course Access

Because Course is a digital product, access to course videos and materials may affect refund eligibility.

Once you have accessed or substantially consumed the course content, including significant portions of the video lessons or downloadable materials, a refund will generally not be available, except where required by applicable law or where the service is materially deficient.

4. Course Access Problems

If you have paid successfully but cannot access your course, please contact us before requesting a refund.

We will first attempt to resolve the issue.

For example, if:

Your payment succeeded but your account was not enrolled
Your course does not appear in your dashboard
A video is unavailable
A technical error prevents reasonable access

we may restore or correct access rather than issue a refund where the issue can reasonably be resolved.

5. Duplicate Payments

If you accidentally make two successful payments for the same course, please contact us with the relevant order or transaction information.

After verification, the duplicate payment may be refunded.

6. How to Request a Refund

Send your request to:

Email: info@nikhilgantyala.com

Please include:

Full name
Email address used for purchase
Order number
Date of purchase
Reason for refund request
Relevant payment/transaction details, where necessary

7. Refund Review

Refund requests are reviewed individually.

Submitting a refund request does not automatically guarantee approval.

We will consider:

Date of purchase
Course access and usage
Nature of the complaint
Technical issues
Payment records
Whether the product was materially different from its description
Applicable consumer-protection laws

8. Approved Refunds

If a refund is approved, it will generally be processed to the original payment method, subject to the payment provider’s processing procedures.

We will initiate approved refunds within a reasonable period and in accordance with applicable law and payment-system requirements.

The time taken for the amount to appear in your account may depend on the bank, card issuer, UPI provider or payment gateway.

9. Promotional Purchases

Courses purchased during promotional campaigns, special offers or discounted pricing remain subject to this Refund and Cancellation Policy unless the specific promotional offer states otherwise.

10. Unauthorized Account Sharing

Refunds will generally not be provided where an account has been deliberately shared, resold or used in violation of our Terms and Conditions, subject always to rights that cannot legally be excluded.

11. Chargebacks

Before initiating a payment dispute or chargeback, we request that you contact us so we have an opportunity to resolve the issue.

Nothing in this section limits any rights available to you under applicable law or the rules of your payment provider.

12. Consumer Rights

This policy is not intended to remove, restrict or waive any consumer rights or remedies that cannot legally be excluded.

Where applicable law provides a consumer with a greater right or remedy than this policy, the applicable law will prevail.